Refund, Return & Cancellation Policy

Last Updated: 24 August 2026

At SKYRB, we aim to provide quality clothing products and a satisfactory shopping experience.

This policy explains our cancellation, return, exchange and refund procedures.

1. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

To request cancellation, customers should contact SKYRB as soon as possible with their order number.

2. Return Eligibility

A return may be accepted where:

  • The product received is damaged or defective;
  • The wrong product has been delivered; or
  • The product otherwise qualifies under SKYRB’s applicable return conditions.

Returned products should generally be unused, unwashed and in their original condition, with original tags and packaging where applicable.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Product details
  • Clear photographs of the product
  • Photographs/video showing the issue where required

After verification, SKYRB may provide a replacement, return or refund, as applicable.

4. Products Not Eligible for Return

A return may not be accepted where the product:

  • Has been used or washed;
  • Has been damaged after delivery;
  • Has been altered or modified;
  • Is missing original tags/packaging where applicable; or
  • Does not meet the applicable return conditions.

This does not affect any rights available to customers under applicable law.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method/source used for the transaction.

For Cash on Delivery orders, SKYRB may require appropriate customer/bank details to process the refund.

6. Refund Processing Time

Once SKYRB approves and initiates a refund, it may take approximately 5–21 business days to reflect in the customer’s bank account or payment method.

The actual time may vary depending on the payment gateway, bank and payment method.

7. Failed Online Transactions

If an online payment fails but the amount has been debited from your bank account, the transaction will be checked/reconciled.

Where a refund is applicable, it will be processed according to the payment gateway and bank’s applicable procedures.

8. Shipping Charges

Shipping charges, where applicable, may generally be non-refundable.

Where the return/refund is caused by a defective, damaged or incorrect product attributable to SKYRB, applicable shipping charges may be refunded as appropriate.

9. Exchange

Exchange may be available for eligible products depending on stock availability and the applicable return conditions.

10. Contact Us

Business Name: SKYRB
Email: teamskyrb@gmail.com
Phone: 8225088232 / 9111828921
Address: 3495 , Ayodhya Nagar, Vidisha, Madhya Pradesh – 464001

SKYRB reserves the right to update this policy when necessary.